Privacy Policy

At Lucero Fuentes Real Estate, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us about properties in the Mayan Riviera.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Fill out our contact form
Request a property consultation
Subscribe to our newsletter
Contact us via email, phone, or WhatsApp
Interact with our website or social media

This information may include your name, email address, phone number, country of residence, property interests, budget range, and any other details you choose to share with us.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide real estate services
Send you property listings that match your criteria
Schedule property viewings and consultations
Keep you informed about market trends and new developments
Improve our website and customer service
Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With your consent: When you explicitly agree to share your information
Service providers: With trusted partners who assist us in operating our business (e.g., notaries, property managers, lawyers)
Legal requirements: When required by law or to protect our rights

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can choose to disable cookies through your browser settings, though this may affect your experience on our site.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access your personal information
The right to correct inaccurate or incomplete information
The right to request deletion of your personal information
The right to restrict or object to processing
The right to data portability

To exercise any of these rights, please contact us using the information provided below.

International Data Transfers

As a real estate business serving international clients, your information may be transferred to and processed in Mexico. By using our services, you consent to this transfer. We ensure appropriate safeguards are in place to protect your data.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any website you visit.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: lucero@buyrivieramaya.mx
Phone: +52 22 2694 3000
Address: Based in Playa del Carmen, Mexico

This privacy policy was last updated on May 14, 2026. By using our website and services, you acknowledge that you have read and understood this policy.